Service Alert: BAT service free through July 31, 2024
  • No smoking
  • No eating or drinking
  • Reserve designated seats for passengers with disabilities
  • No weapons of any kind on buses or in BAT Centre
  • No cursing or disruptive behavior
  • No littering
  • No hazardous items (gas cans, batteries, etc)
  • Exact fare is required; no change will be given
  • Do not stick arms, hands, or head out of window of bus
  • No standing in front of the yellow standee line
  • Riders under the influence of alcohol or drugs will be removed by police
  • Shirts and shoes must be worn
  • Do not engage in unnecessary conversation with drivers
  • Do not cross in front of BAT buses
  • No playing of any audio device
  • No soliciting
  • No handing out flyers
  • No Loitering
  • All strollers must be folded before entering bus, you may be asked to fold and stow walkers as well.
  • Service animals are allowed on buses
  • Other animals must be safely contained inside a pet carrier while on the bus.

Crossing: Please do not cross in front of BAT buses after deboarding.

Reasonable Accomodation:  BAT will make reasonable modifications/accommodations for any disabled person as prescribed by the Americans with Disabilities Act of 1990.  Requests for reasonable accommodations may be made in advance by calling 508-638-5920

 BAT honors all reasonable requests for assistance. These may include (but are not limited to):

• Deploying kneelers, ramps, or bridge plates to board or exit vehicles
• Providing assistance to navigate stations
• Providing assistance to find a seat
• Buying tickets or passes at fare boxes and fare vending machines
• Paying your fare
• If you experience a barrier to accessing a BAT program or service, you may submit a request for a reasonable modification. Call 508-638-5920 Please provide as many details as possible about your issue.
BAT will accommodate requests provided that:
• Fundamental nature of the service, program or activity is not altered, or
• It does not cause a direct threat to the health or safety of others, or
• It does not result in an undue financial and administrative burden, or
• The requestor would not be able to fully use the service provided by BAT without the modification.

Assistive Devices: Walkers, baby strollers and similar devices must be folded and stored so as to not block the aisle or an available seat.

Injuries: All injuries must be reported to the driver or terminal supervisor immediately. Unreported injuries sustained while traveling on BAT buses will not be acknowledged at later dates. BAT is not responsible for injuries which result from unsafe acts of passengers. Passengers should remain seated until the bus comes to a complete stop.

Storm Scheduling & Cancellations: If the weather becomes too hazardous for normal operation, BAT will switch to a snow schedule. Snow schedule and cancellation announcements can be found on this website.

Lost Articles: If you leave any personal articles on a bus or in the terminal, please report your loss to BAT Operations office as soon as possible (508-588-1000) between the hours of 8:30 a.m. and 4:30 p.m. BAT cannot, of course, be responsible for lost articles, but we will make every effort to recover your property for you.

Objectionable Persons: BAT reserves the right to refuse to transport any person who is under the influence of intoxicating drugs or alcohol, who is incapable of taking care of himself or herself, or who may be found objectionable to other passengers

Exact Fare: Drivers do NOT make change. Once a fare has been deposited in the farebox, it CANNOT be retrieved. In the event of a disagreement regarding a fare, please pay the fare requested by the driver and contact BAT as soon as possible.

Fares: Fares must be paid when boarding inbound buses (to BAT Centre). When outbound (leaving from BAT Centre) fares are paid when deboarding. Exceptions: on Routes #4, #4A, and #12 fares are paid when boarding bus at BAT Centre.

Transfers: Transfers are issued only upon request when cash fare is paid, and automatically when using a CharlieCard, and are valid for one hour at the BAT Centre. Transfers are NOT valid for return trip on same route from which transfer was issued. Torn, mutilated, or untimely transfers will not be accepted. Transfers are not given out or accepted on route #12 (Ashmont) unless when #12 is also covering route #1.

Visually Impaired: Visually impaired people with a valid ID issued by the Massachusetts commission for the Blind will be allowed to ride free on all BAT buses.

Hoverboards are not allowed on BAT vehicles or at BAT Facilities.

BAT is a Tobacco and Smoke Free Facility. There is no smoking at BAT’s Maintenance and Operations Facility, or BAT’s Administration Office.  Starting Septemeber 1, 2016, the BAT Terminal platform and parking garage will also be smoke free and tobacco free.

Children under 10 must be accompanied by an adult while using BAT services.