Door-to-Door Service for People with Disabilities and Seniors Ages 65+

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  DIAL-A-BAT: (508) 584-5530
Click on the link below for DIAL-A-BAT’s Cancellation & No Show Policy:


Who can ride DIAL-A-BAT?

Anyone, regardless of age, who by reason of physical or developmental disability is unable to ride a regular bat bus. However, you will need to acquire an ADA pass. For more information call BAT at 508-638-5920 or click here for information on how to apply

Anyone 65 years or older.  Proof of age and residency needs to be presented to the Customer Service office at 10 Commercial St. (BAT Centre).

Where can I go on DIAL-A-BAT?

You can use DIAL-A-BAT to go shopping, to the doctor, and visit friends anywhere within the City of Brockton as well as limited service in Easton, Stoughton, Abington, Whitman, and Avon traveling within 3/4 of a mile of the regular scheduled fixed route bus.

How do I arrange my trip?

To arrange a trip in Brockton, call DIAL-A-BAT before 4:00 p.m., at least one day in advance. For other communities, please contact the Council on Aging (COA) in your town for trip reservation. Times may vary.

Brockton (DIAL-A-BAT)    508-584-5530
Brockton (DIAL-A-BAT)    TDD: 508-580-0873
Abington (COA)    781-982-2146
Avon (COA)    508-559-0060
Bridgewater (COA)    508-697-0929
E. Bridgewater (COA)    508-378-1610
W. Bridgewater (COA)    508-894-1262
Whitman (COA)    781-447-7619
Stoughton (COA)    781-344-8882
Easton (COA)    508-230-0540

What are the fares?

ADA Approved:    $3.00 each way within bat’s ADA service area.
$4.00 from one DIAL-A-BAT community to another DIAL-A-BAT community.

65 or older:    $3.00 each way within the same community.
$4.00 from one DIAL-A-BAT community to another DIAL-A-BAT community.

Groups of 6 or more people traveling together, to and from the same destination, ride for half fare.
Please have the exact fare since drivers cannot make change.

Ten Ride – Pass Books are available for $30 and $40 for the convenience of our passengers. For more information, please contact dial-a-bat at 508-584-5530.

dial-a-bat service for ADA eligible customers is provided in the City of Brockton with limited service in Easton, Stoughton, Abington, Whitman, West Bridgewater, and Avon for eligible customers traveling within ¾ of a mile of the regular scheduled fixed route bus. For more information in planning your trip and eligibility requirements, please call bat at 508-588-2240.

Limited service is available for ADA eligible customers on nights and weekends, comparable to our regular, fixed route service.

How do I get picked up?

Please be ready and watching for your van 15 minutes prior to your pick-up time. If you are not outside waiting, drivers will make their presence known by sounding the horn. Please help us maintain our schedule by being ready.

How do I get home?

Return trips must be booked in advance. You can schedule the time you would like Dial-A-Bat to come pick you up.

What about attendants and companions?

If you are disabled and need an attendant for assistance, that person can ride for free. Companions are limited to one and must pay the regular fare.

What about Boston hospitals?

Limited service is available to some Boston hospitals for medical treatment not available in the Brockton area. The cost is $7.50 each way or $15.00 round trip. Appointments can be made for Wednesdays only. Please call before you make your appointment.

What if I need to go to Boston on the days dial-a-bat doesn’t go?

Please contact the MBTA’s RIDE program at 1-800-533-6282 to request an application or for further details.

What if my plans change?

If you find you have to cancel or reschedule your trip, you must notify us as soon as possible. That way, our vehicles will be free to serve other people.

What is considered an excessively long trip?

Excessively long trips are defined as over 70 minutes for ADA trips and over 90 minutes for non-ADA trips.

 DIAL-A-BAT will make reasonable modifications/accommodations for any disabled person as prescribed by the Americans with Disabilities Act of 1990.

BAT honors all reasonable requests for assistance. These may include (but are not limited to):
• Deploying kneelers, ramps, or bridge plates to board or exit vehicles
• Providing assistance to navigate stations
• Providing assistance to find a seat
• Buying tickets or passes at fare boxes and fare vending machines
• Paying your fare
• If you experience a barrier to accessing a BAT program or service, you may submit a request for a reasonable modification. Call 508-638-5920 Please provide as many details as possible about your issue.
BAT will accommodate requests provided that:
• Fundamental nature of the service, program or activity is not altered, or
• It does not cause a direct threat to the health or safety of others, or
• It does not result in an undue financial and administrative burden, or
• The requestor would not be able to fully use the service provided by BAT without the modification.

ADA eligible individuals visiting from other areas may be eligible for services with DIAL-A-BAT for up to 21 days.  Please call the Customer Service Navigator at     508-638-5920 for more information.