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DIAL-A-BAT serves the elderly and disabled population in Brockton, Abington, Avon, Bridgewater, West Bridgewater, East Bridgewater, Stoughton, Whitman and parts of Easton, Hanson and Rockland.
- ADA – Anyone, regardless of age, who by reason of physical or developmental disability is unable to ride a fixed route BAT bus will be eligible upon acquiring an ADA pass.
- Seniors – Anyone 65 years or older will be eligible with proof of age and residency presented to the Customer Service office at 10 Commercial Street (BAT Centre).
Visitors– Any visitor who presents ADA eligibility documentation from another jurisdiction will be provided service. We will accept a certification by the visitor that he or she is unable to use fixed route transit. The visitor will be provided 21 days of service within a 365-day period.
Any visitor who does not have ADA eligibility from another transit agency may be asked to provide proof of visitor status (proof of residence outside of the BAT service area). Any visitor without an apparent disability (e.g. cognitive impairment) may be asked to provide proof of disability, such as a letter from a medical professional or another agency that has already established disability for the visitor. Upon receipt of proof of disability or eligibility, the visitor is able to book a trip for the following day or whenever needed. If a visitor needs services beyond the 21 days in a 365-day period, the individual will be required to apply for Paratransit eligibility locally.
To learn if you are eligible or to request an application, please call customer service at 508-638-5920
How to Request a Ride
To arrange a trip in Brockton, contact DIAL-A-BAT at (508) 584-5530 before 4:00PM the day before your trip, or you can call up to two weeks before your trip. For communities outside of Brockton, please contact the Council on Aging (COA) of your town to reserve a trip. Times may vary.
Please be ready and watching for your van 15 minutes prior to your pick-up time. If you are not outside waiting, drivers will make their presence known by sounding the horn. Please help us maintain our schedule by being ready.
Return trips must be booked in advance along with your outbound trip. You can schedule the time you would like DIAL-A-BAT to come pick you up. Please be ready and watching for your van 15 minutes prior to your return time. If you are not outside waiting, drivers will make their presence known by sounding the horn. Please help us maintain our schedule by being ready.
Automated Fare Collection – All passengers must set up an account Read more here.
ADA – $3.00 each way within the ADA service area. $4.00 to go beyond the ADA service Area to one of BAT’s communities. All of Brockton is within BAT’s ADA service area, as well as parts of Avon, Abington, Whitman, Stoughton, and Easton. Call (508) 584-5530 to determine specific trip eligibility.
Seniors – $3.00 each way within the same community. $4.00 from one community to another community.
Groups of 6+ people traveling together, to and from the same destination, ride for half fare.
Personal care attendants ride for free. Companions are limited to one and must pay the regular fare.
Cancellation and No Show Policy
If you need to cancel your ride, please call us at least an hour in advance of your reservation. See our full policy here.
Program Areas and Hours
ADA Service Hours
Senior Service Hours
Boston Hospital Service
Limited service is available to some Boston hospitals for medical treatment not available in the Brockton area. The cost is $7.50 each way. Appointments can be made for Wednesdays only. Please call before you make your appointment.
If you need to get to Boston on days when DIAL-A-BAT doesn’t go, contact the MBTA’s RIDE program at 1-800-533-6282 to request an application or for further details.
Excessively Long Trips
Excessively long trips are defined as over 70 minutes one way for ADA trips and over 90 minutes one way for non-ADA trips.