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Notification of the Public Rights Under Title VI/Non Discrimination

The Brockton Area Transit Authority (BAT) operates its programs and services without regard to race, color, and national origin in accordance with Title VI and the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with BAT. To file a complaint, you can download this form and mail it in or drop it off at 155 Court Street, Brockton, MA 02302. (see below for copies of this form in multiple languages)

Similarly, The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity and access for persons with disabilities. Any person who believes he or she has been discriminated against based on disability may also file a formal complaint with BAT. To file a complaint, you can download this form and mail it in or drop it off at 155 Court Street, Brockton, MA 02302. (see below for copies of this form in multiple languages) If you require any assistance with this process, please call 508-638-5939. Additional accessible formats are available upon request.

For more information on BAT’s civil rights program and the procedures to file a complaint, contact 508-588-2240, ext. 236, (TTY 508-856-0009); email ; or visit our administrative office at 155 Court St., Brockton, MA 02302. For more information, visit .

You may also file a complaint with MassDOT at; Attention:Title VI Specialist, MassDOT, Office of Diversity and Civil Rights, 10 Park Plaza, Boston, MA 02116. 857-368-8580, TTY: 857-368-0603,

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5 th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.

If information is needed in another language, contact 508-638-5920.

Title VI plan public review process

The Brockton Area Transit Authority (BAT) seeks public review and comments on its Title VI Report & Limited English Proficiency (LEP) Plan. Title VI is law in the 1964 Civil Rights Act that bars discrimination in Federally assisted programs. The Title VI Report documents and demonstrates BAT compliance with meeting the requirement of the law. The LEP Plan is a document that demonstrates how BAT meets its requirements to the LEP population in its service area in regards the translations of important agency notifications and print materials. The Title VI Report and LEP Plan will be available for 21 day review. The documents and accompanying presentation about the Title VI Report and LEP Plan can be viewed here: If you seek more information please contact the project manager Charlie Kilmer at or call him at 508-583-1833 .

La Autoridad de Tránsito del Área de Brockton (BAT) busca revisión pública y comentarios sobre su Informe del Título VI y el Plan de Dominio Limitado del Inglés (LEP). El Título VI es la ley de la Ley de Derechos Civiles de 1964 que prohíbe la discriminación en los programas con asistencia federal. El Informe del Título VI documenta y demuestra el cumplimiento de BAT con el cumplimiento de los requisitos de la ley. El Plan LEP es un documento que demuestra cómo BAT cumple con sus requisitos para la población LEP en su área de servicio con respecto a las traducciones de notificaciones importantes de agencias y materiales impresos. El Informe del Título VI y el Plan LEP estarán disponibles para una revisión de 21 días. Los documentos y la presentación adjunta sobre el Informe del Título VI y el Plan LEP se pueden ver en el siguiente sitio web: Si busca más información, comuníquese con el gerente del proyecto Paul Chenard a o llamarlo al 508-583-1833 Ext:209.

A Brockton Area Transit Authority (BAT) busca revisão pública e comentários sobre seu Plano de Proficiência em Inglês (LEP) title VI Report & Limited English Profiency (LEP). O título VI é a lei da Lei dos Direitos Civis de 1964 que proíbe a discriminação em programas assistidos pelo Governo Federal. O Relatório título VI documenta e demonstra o cumprimento do cumprimento da exigência da lei. O Plano LEP é um documento que demonstra como o (BAT) atende às suas exigências à população da LEP em sua área de serviço no que diz respeito às traduções de importantes notificações da agência e materiais impressos. O Relatório Título VI e o Plano LEP estarão disponíveis para revisão de 21 dias. Os documentos e a apresentação que acompanham o Relatório título VI e o Plano LEP podem ser vistos no seguinte site: Se você buscar mais informações, entre em contato com o gerente de projeto Paul Chenard no ou ligue para 508-583-1833 Ext: 209.

Otorite Transpò Zòn Brockton (BAT) ap chèche revize piblik ak kòmantè sou Rapò Tit VI li a ak Plan Konpetans Limite nan Anglè (LEP). Tit VI se lwa nan Lwa sou Dwa Sivil 1964 ki anrejistre diskriminasyon nan pwogram federal yo. Rapò Tit VI a dokimante epi demontre konfòmite BAT ak satisfè egzijans lwa a. Plan LEP la se yon dokiman ki demontre ki jan BAT satisfè kondisyon li yo nan popilasyon an LEP nan zòn sèvis li yo nan konsidere tradiksyon an nan notifikasyon ajans enpòtan ak materyèl enprime. Rapò Tit VI ak Plan LEP ap disponib pou revizyon 21 jou. Ou ka wè dokiman yo ak prezantasyon ki akonpaye yo sou Rapò Tit VI ak Plan LEP nan sit entènèt sa a: Si ou chèche plis enfòmasyon tanpri kontakte manadjè pwojè a Paul Chenard nan oswa rele l ‘nan 508-583-1833 Ext:209.

Complaint Procedures

Any person who believes she or he has been discriminated against on the basis of race, color, national origin, sex, age or disability by the Brockton Area Transit Authority (BAT) may file a complaint by completing and submitting the agency’s Title VI/ADA Complaint Form. BAT investigates complaints received no more than 180 days after the alleged incident. BAT will process complaints that are complete.

Once the complaint is received, BAT will review it to determine justification. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by BAT.

BAT has 60 days to investigate the complaint. If more information is needed to resolve the case, BAT may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, BAT can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 days after the date of the letter or the LOF to do so.

A person may file a complaint directly with BAT and MCAD at:

Brockton Area Transit Authority
Attn: Linda Sacchetti
155 Court St.
Brockton, MA 02302

One Ashburton Place
6th Floor
Boston, MA 02109

A person may also file a complaint directly with the Federal Transit Administration at:

FTA Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590

Complaint Forms


Camplaint Form – Spanish

Camplaint Form – Portuguese

Camplaint Form – Haitian