How to Ride BAT
Catching Your Bus
- Stand at a BAT bus stop sign (located on telephone poles on nearly every other block along the route).
- Signal the driver by raising your arm as the bus approaches. If the signs are on the opposite side of the street, stand across from a pole with sign
- To get off the bus, signal the driver by pushing the buzzer
Guidelines for Riding BAT
Crossing: Please do not cross in front of BAT buses after deboarding.
Reasonable Accomodation: BAT will make reasonable accommodations for any disabled person as prescribed by the Americans with Disabilities Act of 1990. Requests for reasonable accommodations may be made in advance by calling the Administration office 508-588-2240
Injuries: All injuries must be reported to the driver or terminal supervisor immediately. Unreported injuries sustained while traveling on BAT buses will not be acknowledged at later dates. BAT is not responsible for injuries which result from unsafe acts of passengers. Passengers should remain seated until the bus comes to a complete stop.
Storm Scheduling & Cancellations: If the weather becomes too hazardous for normal operation, BAT will switch to a snow schedule. Snow schedule and cancellation announcements can be found on this website or heard on radio stations: WXBR-AM 1460 and WCAV-FM 97.7.
Lost Articles: If you leave any personal articles on a bus or in the terminal, please report your loss to BAT Operations office as soon as possible (508-588-1000) between the hours of 8:30 a.m. and 4:30 p.m. BAT cannot, of course, be responsible for lost articles, but we will make every effort to recover your property for you.
Objectionable Persons: BAT reserves the right to refuse to transport any person who is under the influence of intoxicating drugs or alcohol, who is incapable of taking care of himself or herself, or who may be found objectionable to other passengers
Exact Fare: Drivers do NOT make change. Once a fare has been deposited in the farebox, it CANNOT be retrieved. In the event of a disagreement regarding a fare, please pay the fare requested by the driver and contact BAT as soon as possible.
Fares: Fares must be paid when boarding inbound buses (to BAT Centre). When outbound (leaving from BAT Centre) fares are paid when deboarding. Exceptions: on Routes #4, #4A, and #12 fares are paid when boarding bus at BAT Centre.
Transfers: Transfers are issued only upon request when fare is paid and are valid for one hour. Transfers are NOT valid for return trip on same route from which transfer was issued. Torn, mutilated, or untimely transfers will not be accepted. Transfers are given out or accepted on route #12 (Ashmont) only when #12 is also covering route #1.
Visually Impaired: Visually impaired people with a valid ID issued by the Massachusetts commission for the Blind will be allowed to ride free on all BAT buses.
Hoverboards are not allowed on BAT vehicles or at BAT Facilities.
BAT is a Tobacco and Smoke Free Facility. As of July 1, 2016, there is no smoking at BAT’s Maintenance and Operations Facility, or BAT’s Administration Office. Starting Septemeber 1, 2016, the BAT Terminal platform and parking garage will also be smoke free and tobacco free.