Service Alert: BAT service free through July 31, 2024

Brockton Area Transit Authority provides ADA paratransit service for people with disabilities. This service provides a shared-ride, door-to-door van transportation for individuals with disabilities that prevent them from riding the fixed route bus service. BAT provides paratransit service throughout the Brockton area within ¾ mile of a fixed route. The paratransit service runs on all days that the fixed-route bus service operates.

How to Apply

Anyone, regardless of age, who by reason of physical or developmental disability is unable to ride a regular bat bus is eligible for DIAL-A-BAT. However, you will need to acquire an ADA pass. For more information call BAT at 508-638-5920.

You can pick up an application in person at the BAT customer service office inside the BAT Centre at 10 Commercial St. Brockton, MA 02302.  You can also get an application mailed out to you or emailed by calling 508-638-5920.

Once the application is received, Part A is to be completed by you and Part B is to be completed by your physician or a licensed Agency Professional.  After both are complete, please mail to BAT, 155 Court St. Brockton, MA 02302. All original signatures are required to be considered complete.

Once a completed application is received, it will be reviewed and a decision on your eligibility will be made within 21 days. A letter will be sent to the address provided on the application. If your eligibility determination is not made within 21 days of completing the application process, you will be able to use DIAL-A-BAT until a determination is made. You can contact the Customer Service with any questions.

Visitors

Any visitor who presents ADA eligibility documentation from another jurisdiction will be provided service. We will accept a certification by the visitor that he or she is unable to use fixed route transit. The visitor will be provided 21 days of service within a 365-day period.

Any visitor who does not have ADA eligibility from another transit agency may be asked to provide proof of visitor status (proof of residence outside of the BAT service area). Any visitor without an apparent disability (e.g. cognitive impairment) may be asked to provide proof of disability, such as a letter from a medical professional or another agency that has already established disability for the visitor.  Upon receipt of  proof of disability or eligibility, the visitor is able to book a trip for the following day or whenever needed.  If a visitor needs services beyond the 21 days in a 365-day period, the individual will be required to apply for Paratransit eligibility locally.

Reasonable Accommodations

DIAL-A-BAT will make reasonable modifications/accommodations for any disabled person as prescribed by the Americans with Disabilities Act of 1990.

BAT honors all reasonable requests for assistance. These may include (but are not limited to):

  • Deploying kneelers, ramps, or bridge plates to board or exit vehicles
  • Providing assistance to navigate stations
  • Providing assistance to find a seat
  • Buying tickets or passes at fare boxes and fare vending machines
  • Paying your fare

If you experience a barrier to accessing a BAT program or service, you may submit a request for a reasonable modification. Call 508-638-5920 Please provide as many details as possible about your issue.

BAT will accommodate requests provided that:

  • Fundamental nature of the service, program or activity is not altered, or
  • It does not cause a direct threat to the health or safety of others, or
  • It does not result in an undue financial and administrative burden, or
  • The requestor would not be able to fully use the service provided by BAT without the modification.