Service Alert: BAT service free through July 31, 2024

The Dispatcher is responsible for scheduling, dispatching, and resolving problems for our drivers and/or customers. This position requires you to have exceptional proactive communication skills with internal and external customers including resolving issues with timely pickup and delivery, check calls, activity documentation, and overall promoting a professional workplace attitude in a fast paced environment.

Key Responsibilities:

  • Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement in order to minimize turnover and improve driver satisfaction and productivity
  • Maintain driver time and manage equipment through effective communication and planning in order to improve operational efficiency.
  • Ability to efficiently assign work loads on driver to maximize customer satisfaction,  including monitoring ongoing optimization based on current trips in progress
  • Maintains the company safety culture to include daily safety briefings, and help enforce company policies to ensure DOT compliance and company requirements are being met
  • Responsible for driver load monitoring, including resolving any issues that may affect the scheduled times for pickup or drop-off, while proactively communicating to the affected customers.

Preferred Qualifications:

  • Bachelor’s Degree with 1 year of relevant professional experience or 4-5 years of experience in the Transportation/Logistics industry.
  • Strong geographic knowledge of the Brockton MA area.
  • Multi-lingual

Skills & Abilities:

  • Ability to process information with high levels of accuracy
  • Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
  • Ability to accurately analyze situations and reach productive decisions based on informed judgment
  • Ability to adapt to changing environments
  • Establish and maintain healthy working relationships with clients and peers
  • Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
  • Effective communication skills

1442 Main Street

Brockton, MA 02301

An Equal Opportunity Employer

Drug and Alcohol Testing and CORI Check Required.